Insights
Notes from inside the freight inbox.
Field research, product thinking, and engineering posture from the team building AI quoting for enterprise freight brokerages.
How a 200-truck brokerage cut quote response time by 20 minutes in 90 days
A Midwest U.S. freight brokerage put FreightSurge in front of their inbound quote inbox for one quarter. Response time dropped 20 minutes, win rate climbed 15%, and brokers got 2 hours a day back.
More articles
Why freight quoting is the next AI-native workflow inside the enterprise
Quote requests live where AI is finally good enough to be useful: unstructured email with structured intent. Here is what that means for brokerages over the next 24 months.
Evaluating freight LLM outputs without trusting the LLM to evaluate itself
How we measure whether an AI quote draft is actually good — across extraction accuracy, pricing reasonableness, tone match, and factual consistency. And why we refuse to use LLMs as the judge.
Inside the inbox: what 15,000 quote emails a day taught us about freight email
We ingest more than 15,000 inbound freight quote emails every day across pilot deployments. The patterns explain why generic AI tools struggle and what a freight-native model has to get right.
Per-rep style profiles: how FreightSurge writes drafts in your team's actual voice
A draft with the right rate but the wrong tone reads worse than a slightly off rate in the right voice. Today we are shipping per-rep style profiles — every AI draft now sounds like the broker who would have written it.
Building AI agents you can actually trust in regulated freight workflows
Freight is not a green-field consumer use case. Real money, audit trails, and customer relationships are at stake. Here is the engineering posture we use to ship AI features brokers will hand a customer.
Why now: the margin compression making AI quoting non-optional for brokers
Spot rates are flat, contract rates are softening, and broker gross margin has been compressing for six straight quarters. Here is the math on why AI quoting moves from "nice to have" to "table stakes" inside the next 18 months.